Refund Policy

You may cancel your account with a full refund within 7 days of your initial purchase (“Money Back Guarantee”).

Refunds beyond the 7-day purchase window will be considered, at the sole discretion of VistaVPN, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact VistaVPN to resolve the issue. In this case, VistaVPN may provide the Subscriber with a pro-rata refund of service fees paid during the period when the Service was not available or usable.

Refunds are generally processed within seven (7) days, and are made to the original form of payment used for purchase. All refunds are sent in USD and therefore the refund amount could differ from the amount originally paid in local currency or bitcoin.

Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, send a ticket with your request to us.

Non-Refundable Exclusion

Please note that this refund policy does not apply to accounts issued for special purposes, including fight plan or special accounts.

VistaVPN supports a variety of payment methods to make it easy for you to get VistaVPN . However, please note that some payment methods do not support the refund option. The Client agrees that any refunds for transactions using BitCoins can not accept.

This Refund Policy is subject to all VistaVPN terms and conditions.

VistaVPN reserves the right to suspend or refuse service to anyone at any time for any reason. No refunds will be considered for accounts terminated for violation of these Terms.